Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at galacticpickers@gmail.com. Please note that returns will need to be sent to the following address:
Galactic Pickers
3300 Holiday Court,
Kenner,LA 70065
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at galacticpickers@gmail.com.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24hrs from order with given reason for doing so.
The deadline for cancelling an Order is 24hrs from the date on which You placed the original order or on which a third party you have appointed, who is not the carrier, takes possession of the product.
In order to exercise Your right of refund/ cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: By email: galacticpickers@gmail.com
We will reimburse You no later than 15 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement other than the cost of return.
The Goods must in the original packaging and unused.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Sound Boards and electronics are not reimbursable due to usage by customer or user errors all electronics are pretested prior to shipping any issues with electronics must be communicated via email and with images or video for further evaluation , repairs or replacements.
Unfortunately, we cannot accept returns on sale items or gift cards.
Tariffs are not refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at galacticpickers@gmail.com.